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Infor Global Solution

Compare

4.0

based on 608 Reviews

Video summary

1 Infor Global Solution IT Support Specialist Job

IT Support Specialist

INFOR

4.0

based on 608 Reviews

3-8 years

Hyderabad / Secunderabad

1 vacancy

IT Support Specialist

Infor Global Solution

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Administration Information Technology IT Support Ticketing Troubleshooting IT Services

+ 1 more

Job Description

Description & Requirements

An IT Support Specialist associate is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

Essential Duties

Requires coverage during standard operating hours as well an on-call support if needed.
Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
Analyze and test software, hardware and business applications functionalities and issues.
Analyze and repair of software, hardware and/or business applications incidents.
Provide quality answers and follow-up to customers in a timely manner.
Analyze root causes and research appropriate references (people/materials).
Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
Office-based providing remote support

Basic Qualifications

Competent technical abilities in the concepts and principles in respective industry or discipline.
Problem solving and analytical skills.
Good understanding of different technology related to the services to be supported.
Strong interpersonal skills, must be able to interact with personnel in multiple business roles across the globe.
Good English verbal and written communication skills.
At least 3+ years of experience in Technical Support role either in IT Service Desk/Help Desk/Remote Desktop Technician etc, who also have international calling experience or exposure to working with International users.