Facilities Services-O3

Delivery of Client Satisfaction

FE will be responsible for managing all aspects of the facility management service delivery system at NTT DATA.

FE is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the client SLA and KPI related to the site operations

Operations and maintenance, interface with senior managers in NTT DATA real estate / Facility team and business units.

Coordination with other key managers within NTT DATA and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests

Drive the account plan to deliver high-quality results which exceed the clients expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalles business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams

• Act as single point of Management Control for FM in NTT DATA site assigned during the shifts
• Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Ensure client satisfaction score achieved as per SLA
• Have a seamless interface into NTT DATA RE team.
• Demonstrate leadership, responsiveness and creativity.
• Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.
• Support NTT DATA in the implementation of short and long-term projects.
• Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
• Oversee compilation and deliver the appropriate daily/monthly/quarterly/annual reporting
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning
• Ensure compliance with JLL minimum audit standards.
• Any other additional responsibilities assigned from time to time based on the client scope deliverables
• Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule.
• Ensure implementation of Safe work practices
• Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures.
• Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
• Provide training to on-site teams on equipment procedures and implementation.
• Support service delivery teams on equipment maintenance and upkeep.
• Conduct regular inspections to ensure that the procedures are being followed and updated as required.
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
• Maintain equipment database for site.
• Initiate strategies to achieve measurable improvements in energy consumption.
• Prepare / provide input to the site monthly report to be submitted to client

Putting best practices in place

Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the contract are being met. To do this, youll develop tools that help measure the technical teams performance on a quarterly or annual basis.

Sound like you To apply, you need to be:

A technical hands on expert

An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years experience in facilities operation. A strong background in troubleshooting processes is a big plus.

Good communicator

Do you have an excellent command of spoken and written English language Can you communicate technical issues to less able colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility.