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Assistant Manager - OTC Collections
4-7 years
₹ 7L/yr - 10.1L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Assistant Manager - OTC Collections
Johnson Controls
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible to receive in-bound and make out-bound calls to connect with JCI customers
- Note this will be individual contributor role
- Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
- Analyze accounts and set targets - Collection plan / strategy at the beginning of month
- Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
- Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
- Co-ordination with cusotmers and cash application team for remittance advise
- Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
- Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
- Analyze aging debt reports and initiate calls to, as well as receieve calls from customers
- Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
- Account reconciliation - follow up with sales team and review open points and request customer master team to update system
- Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Offs
- Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
- Graduate / Postgraduate / Master s Degree in Commerce or relevant Graduate / Postgraduate / Master s Degree in any stream
- Proficient in both verbal and written business communications
- 4 - 7 Years of experience required in North America Collections process
- Experience in North American process transition would be preferred
- Excellent English level with clear American pronunciation.
- Systems knowledge in ERPs (Baan, Qolsys , Amer, Oracle & SAP) will be preferred
- Proficiency in Collections Tools like Getpaid , Contact Tool, High Radius will be preferred
- Degree in business administration or professional experience focusing on Finance/Accounting.
- Working experience within a shared services environment is mandatory
Employment Type: Full Time, Permanent
Read full job description What people at Johnson Controls are saying
Rating based on 211 Assistant Manager
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
They were paying good earlier but not now. Trainings are organized every month which are for every one.
Forget about the promotion. Hard working People are not respected in this company.
Assistant Manager salary at Johnson Controls
What Johnson Controls employees are saying about work life
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