Prepare for Your Kapture CX Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Kapture CX Team. If you also belong to the team, you
can get access from
here
Kapture
CX
Compare
All Filters
13 Kapture CX Jobs
Technical Account Manager
Kapture CX
posted 6 days ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
As a Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture s platform. You will be responsible for managing complex technical issues, implementing solutions, and providing world-class customer service. You will work closely with both internal teams and clients to maintain a high level of customer satisfaction and build long-lasting relationships. This role requires a combination of technical expertise, communication skills, and the ability to manage multiple priorities.
Key Responsibilities:
1) Client Onboarding & Integration Support:
- Provide expert guidance and hands-on support during client onboarding to ensure a smooth integration with Kapture s platform.
- Collaborate with clients to understand their technical requirements and recommend tailored solutions to address their business needs.
- Lead API integrations, leveraging tools like Postman , cURL , and JSON payloads to ensure seamless system interactions.
2) Technical Support & Troubleshooting:
- Act as the primary point of contact for technical queries, issues, and escalations from clients.
- Investigate and resolve technical issues quickly, working with internal engineering and product teams to provide timely solutions.
- Utilize tools like Kafka (event streaming), Grafana (performance monitoring), and Sentry (error tracking) to diagnose and address technical problems proactively.
3) Client Relationship Management:
- Build strong, trusted relationships with clients, acting as their advocate within Kapture.
- Provide regular updates and technical insights to clients, ensuring they are informed about the platforms features, updates, and improvements.
- Manage ongoing client communication, keeping clients satisfied and ensuring their technical needs are met consistently.
4) Proactive Technical Strategy & Optimization:
- Identify opportunities to optimize client processes through Kapture s solutions, offering technical recommendations for improvements.
- Conduct periodic health checks and performance reviews to ensure clients are fully leveraging the platform s capabilities.
- Develop and deliver tailored strategies to ensure clients achieve maximum ROI on their investment in Kapture s platform.
5) Collaboration & Cross-Functional Support:
- Collaborate with Sales, Product, Engineering, and Support teams to ensure alignment and smooth delivery of technical solutions.
- Provide technical insights and feedback to the product team to influence the development of new features and enhancements.
- Assist in the creation and refinement of technical documentation, including troubleshooting guides, best practices, and knowledge base articles.
6) Documentation & Reporting:
- Maintain accurate and detailed records of client interactions, technical issues, and resolutions.
- Prepare regular reports on client health, open issues, and overall satisfaction, providing leadership with valuable insights into account status.
- Document Root Cause Analyses (RCAs) for significant incidents and ensure that corrective actions are tracked and implemented.
What you'll Need in Your Toolkit:
- API Integration Expertise: Hands-on experience with API integrations using tools such as Postman , cURL , and working with JSON payloads .
- Error Debugging Skills: Strong diagnostic skills to inspect logs, trace errors, and implement fixes quickly using advanced tools and techniques.
- Tech Stack Proficiency: Experience with technologies like Kafka (for event streaming), Grafana (for performance monitoring), Sentry (for error tracking), and similar tools to optimize and resolve technical challenges.
- Excellent Client Management Skills: Proven ability to build relationships, manage client expectations, and communicate technical concepts to both technical and non-technical stakeholders.
- Problem-Solving Aptitude: Ability to identify the root cause of issues and implement effective solutions, ensuring the success and satisfaction of clients.
- CRM Expertise (Bonus): Familiarity with CRM systems (Salesforce, HubSpot, etc), particularly in handling customer data and processes.
- Database Knowledge (Bonus): Experience with SQL/NoSQL databases , including writing and optimizing queries, as we'll as understanding data structure and flow.
- Chatbot & Automation Experience (Bonus): Familiarity with chatbot technologies and AI-driven automation to enhance the client experience.
- Documentation Skills: Ability to document technical issues, solutions, and root cause analyses (RCAs) clearly and concisely.
Who You Are:
- Client-Centric: You are passionate about helping clients solve their technical challenges and ensuring their success with the Kapture platform.
- Technically Proficient: You have a strong technical background and can seamlessly translate complex technical problems into actionable solutions.
- Effective Communicator: You are an excellent communicator, able to explain technical concepts clearly to both technical and non-technical audiences.
- Collaborative: You work we'll with cross-functional teams and are comfortable working in a fast-paced, dynamic environment.
- Proactive: You anticipate client needs and issues, addressing them before they escalate.
Why Join Kapture CX:
- Be part of a dynamic and fast-growing company shaping the future of CX automation.
- Work with a diverse and talented team, including product, engineering, and customer success experts.
- Enjoy a competitive compensation package with performance bonuses.
- Get opportunities for growth and development in a cutting-edge field.
Employment Type: Full Time, Permanent
Read full job description
What people at Kapture CX are saying
What Kapture CX employees are saying about work life
based on 208 employees
Strict timing
Monday to Friday
No travel
Day Shift
Kapture CX Benefits
Job Training 
Work From Home 
Soft Skill Training 
Cafeteria 
Health Insurance 
Compare Kapture CX with
Aurigo
Compare
Prime Focus Technologies
Compare
Nowfloats Technologies
Compare
Peel-works
Compare
MapmyIndia
Compare
Tata nexarc
Compare
Yodlee
Compare
Algonomy
Compare
Fleetx.io
Compare
Fingent
Compare
Bravura Solutions
Compare
Infiniti Software Solutions
Compare
Amity Software Limited
Compare
RGBSI
Compare
Mehin
Compare
Innoval Digital Solutions
Compare
ZIGRAM
Compare
Paramatrix Technologies
Compare
Stellar Information Technology
Compare
Ginesys
Compare
Similar Jobs for you
Technical Account Manager
2-5 Yrs
Bangalore / Bengaluru
Customer Service, SQL, Automation Testing +6 more
Senior Project Manager
8-12 Yrs
₹ 11.6L/yr - 16.4L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Customer Service, Automation Testing, Customer Support +7 more
Project Manager
5-8 Yrs
₹ 6L/yr - 6.3L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Customer Service, Automation Testing, Customer Support +7 more
Associate Project Manager
1-4 Yrs
Bangalore / Bengaluru
Customer Service, Automation Testing, Customer Support +7 more
Kapture CX - Senior Technical Project Manager (8-12 yrs)
8-12 Yrs
Project Management, PMP, Service Delivery Management +1 more
Kapture CX - Machine Learning Engineer - Generative AI (2-3 yrs)
2-3 Yrs
Data Science, Python, Artificial Intelligence +4 more
Kapture CX - Regional Head - Enterprise Sales (12-20 yrs)
12-20 Yrs
IT Sales, SaaS Sales, IT Product Sales
Kapture CX - Director - Enterprise Sales & Strategy - BFSI Sector (7-15 yrs)
7-15 Yrs
IT Sales, B2B Sales, SaaS Sales +3 more
Engineering Manager
4-9 Yrs
Bangalore / Bengaluru
Medical Coding, Customer Service, Automation Testing +7 more
Manager - Learning & Development
4-6 Yrs
Bangalore / Bengaluru
HRIS, Translation, MS Office +6 more
Share an Interview