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13 Kapture CX Jobs
Project Manager
5-8 years
₹ 6L/yr - 6.3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Project Manager
Kapture CX
posted 1 week ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Company Overview :
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Its a cloud CRM that s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support .
Position Overview :
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction .
Roles & Responsibilities:
- Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients
- Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
- Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.
- Develop project documentation -e.g. BRD, SOW, project plan, and resource plan.
- Ensure resources assigned to projects are meeting deadlines and focused on the project activities.
- Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions.
- Monitor progress and status of deliverables.
- Review projects for completeness of thought and consistency of approach and interface.
- Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
- Communicate development and production status and issues to EM.
- Prepare overall project schedule, milestones, tasks, and estimates.
- External customer interaction - worked with multiple customers with periodic follow-ups
Requirements:
- Minimum 5 to 8 years of experience in handling projects for implementation of ticketing platforms (required).
- Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred.
- Candidates with prior experience in software implementation are preferred.
- Project Management certificates like PMP, CSM, PRINCE2 would be preferred.
- Candidate with techno functional experience would be an advantage
- CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage
- Should be proficient in project and bug tracking tools like Jira.
- Should be Process oriented. Ability to work with deadlines
- Should have Very Good Communication and relationship building skills
- Should have Very good skills in problem solving, planning, estimating and documentation.
- Should be a Very organized professional with a great timeline and owner/ task management capabilities
- Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams.
- Work in sync with tech and non tech teams
- Basic understanding of technology including APIs , different types of platforms etc
Employment Type: Full Time, Permanent
Read full job description
What people at Kapture CX are saying
Rating based on 14 Project Manager
reviews
Anonymous · Other
in Bangalore / Bengaluru
Likes
It's good if you are young and okay with no work life balance and okay with hardships
Dislikes
No boundaries Extreme micro management Unnecessary politics and favor Overload of work Not recommended for south Indians. Not being racist just telling facts. All the northies. There's a C level executive from the investor side and he makes your life miserable and he'll. Lot of office politics and blame game if the client is lea..Read More
- Skill development - Bad
+5 more
Project Manager salary at Kapture CX
reported by
41
employees
with 3-8
years exp.
₹5.5
L/yr - ₹19.5
L/yr
30%
less
than the average Project Manager Salary in India
View more details
What Kapture CX employees are saying about work life
based on 208 employees
Strict timing
Monday to Friday
No travel
Day Shift
Kapture CX Benefits
Job Training 
Work From Home 
Soft Skill Training 
Cafeteria 
Health Insurance 
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