Customer Manager

KARADAN LANDS PVT.LTD PANAMPILLY NAGAR KOCHI is looking for Customer Manager to join our dynamic team and embark on a rewarding career journey

• Job description for a role that focuses on managing and overseeing customer relationships and ensuring their satisfaction
• The primary responsibility of a Customer Manager is to build strong relationships with customers, understand their needs, and ensure a positive experience throughout their journey with the company

Responsibilities:

• Customer Relationship Management: Developing and maintaining relationships with customers to understand their needs, preferences, and challenges
• Acting as the main point of contact for any inquiries, concerns, or requests
• Customer Satisfaction: Ensuring customer satisfaction by addressing their issues, resolving complaints, and providing timely and effective solutions
• Proactively identifying opportunities for improvement and implementing measures to enhance the customer experience
• Account Management: Managing and growing a portfolio of customers, which may include key accounts or high-value customers
• Developing account plans, monitoring customer performance, and identifying opportunities for upselling or cross-selling
• Customer Success: Collaborating with customers to define their goals and objectives
• Providing guidance, support, and training to help customers achieve their desired outcomes and maximize the value they receive from the company's products or services
• Communication and Coordination: Maintaining regular communication with customers through meetings, calls, emails, and other channels
• Coordinating internally with different teams (such as sales, marketing, and support) to address customer needs and ensure a seamless experience
• Customer Feedback: Collecting and analyzing customer feedback, surveys, and reviews
• Identifying trends, insights, and areas for improvement
• Sharing feedback internally and driving initiatives to enhance customer satisfaction and loyalty
• Customer Retention: Implementing strategies and initiatives to retain existing customers
• Developing retention programs, loyalty initiatives, and customer engagement activities to build long-term relationships
• Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a customer-centric approach to problem-solving
• Empathy and the ability to understand and anticipate customer needs
• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers
• Active listening skills to understand customer requirements, concerns, and feedback
• Relationship Building: Strong interpersonal skills to build and maintain trust-based relationships with customers
• Ability to collaborate and connect with individuals at various levels within customer organizations
• Problem-Solving Abilities: Strong analytical and problem-solving skills to identify customer pain points, propose solutions, and address challenges effectively
• Industry Knowledge: Familiarity with the industry or market in which the company operates
• Understanding of customer needs, market trends, and competitive landscape
• Organizational Skills: Strong organization and time management skills to handle multiple customers and tasks simultaneously
• Attention to detail in maintaining accurate customer records and documentation
• Team Collaboration: Ability to work collaboratively with cross-functional teams, such as sales, marketing, product development, and support, to ensure a unified customer experience