Kinematic Digital - Sales Specialist (3-13 yrs)

B2b Sales Specialist - SAAS Product

Job Description:

We are seeking a dynamic SaaS Specialist to join our team and drive the success of our software-as-a-service platform. The ideal candidate will be responsible for optimizing our SaaS offerings, supporting customer success, and contributing to product growth strategies. This role requires a blend of technical expertise, customer-focused mindset, and strategic thinking to maximize the value our platform delivers to clients.

Key Responsibilities

Customer Success & Support:

- Onboard new customers and ensure smooth implementation of our SaaS solution

- Provide technical support and troubleshooting for customer issues

- Conduct product training sessions and webinars for customers

- Monitor customer health metrics and proactively address potential churn risks

- Serve as primary point of contact for key enterprise accounts

Product Optimization & Analytics:

- Analyze user behavior and platform usage patterns to identify improvement opportunities

- Work with product development team to prioritize feature requests and enhancements

- Monitor key SaaS metrics including MRR, churn rate, customer lifetime value, and user engagement

- Create and maintain dashboards for tracking product performance and customer success metrics

- Conduct A/B testing for new features and optimization initiatives

Sales & Growth Support:

- Assist sales team with technical demonstrations and proof-of-concept implementations

- Develop technical sales materials, case studies, and implementation guides

- Support pricing strategy discussions with insights on feature usage and customer value

- Collaborate with marketing team on content creation for lead generation

- Participate in industry events and conferences to represent the company

Technical Implementation:

- Configure and customize the platform for enterprise clients

- Integrate our SaaS solution with customers' existing systems and workflows

- Troubleshoot technical issues and work with engineering team on bug fixes

- Maintain documentation for platform features, APIs, and integration processes

- Ensure security and compliance requirements are met for enterprise customers

Required Qualifications:

Education & Experience:

- Bachelor's/master's degree in Business, Computer Science, Engineering, or related field

- 3-5 years of experience in SaaS, technology, or customer success roles

- Proven track record of working with B2B software solutions

- Experience with CRM systems, analytics tools, and customer success platforms

Soft Skills:

- Excellent communication and presentation skills

- Strong problem-solving and analytical thinking abilities

- Customer-focused mindset with empathy for user needs

- Ability to work cross-functionally with sales, marketing, and engineering teams

- Adaptability and comfort working in a fast-paced startup environment

Preferred Qualifications:

- Master's degree in relevant field

- Previous experience in a SaaS startup or scale-up environment

- Background in the specific industry our SaaS serves (specify based on your product)

- Experience with data visualization and reporting tools