IT Operations Swarm Supervisor

Your Job

The IT Operations Swarm Supervisor will bring passion for driving continuous improvement in process efficiency and effectiveness for the expansion of the network support organization in Bangalore India. The ideal candidate will possess the skills and knowledge sought below but, of equal importance, he or she will be self-motivated, possess a positive attitude, and be a creative thinker. Working effectively with cross-functional teams is crucial for success.

The ideal candidate will have prior experience supervising a team of infrastructure/cloud support professionals.

Our Team

We are seeking an innovative, forward-thinking IT Operations Swarm Supervisor to advance and implement key strategies in support of our vision. Koch Capabilities Technology (KCT) is the global solutions provider for Koch Industries. We serve more than 130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGS rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization.

What You Will Do

Manage the IT Operations Swarm Team with integrity. Select, develop and retain the right people. Acquire, share, and apply knowledge. Motivate each employee.

Give support to the engineers on the team to ensure services are fulfilling the Customer expectations in the timings defined

Partner with global leaders to continue to meet the milestones and objectives of the team.

Drive the innovation and experimentation on the team for long term success.

Operate autonomously to drive actions based on strategic alignment to the teams long-term vision

Continually evaluate and improve processes and procedures to maximize team efficiencies

Partner with other service owners, team leaders and peers to improve processes and identify new service opportunities

Continuously learn our Companys Culture and grow its application across the global team

Identify, assess and work to close gaps in each team members development areas to allow them to contribute at progressively higher levels.

Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner Who You Are (Basic Qualifications)

Proven track record in IT infrastructure operations leadership which includes network and security & hosting experience.

Experience in leadership roles to manage a minimum team size of close to 8-12 members.

Strong Sense of ownership and accountability

Strong administrative & prioritization skills while being strategic in nature.

Mindset towards identifying automation and process optimization opportunities.

Good understanding of incident management, change management and problem management.

Strong relationship building skill while being an effective communicator with the operating businesses.

Experience working in a multi-cultural environment with a diverse workforce

Strong vendor relation skills to identify and leverage both internal and external resources that support business objectives

Strong desire to own the development and career path direction of team.

Ability to work effectively and collaboratively with minimal direction

Strong decision making, critical thinking, organizational and analytical skills. What Will Put You Ahead

Knowledge of ITIL best practices and capabilities

Experience in Network operations, Implementation and proactive management

Understanding of Agile principles

Experience working with complex enterprise and global stakeholders. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidates knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information http://www.kochcareers.com/doc/Everify.pdf Koch is proud to be an equal opportunity workplace. #LI-Onsite - For onsite jobs