Barista

Greet all customers with friendly, personalized service and develops a rapport with them.
Maintaining a fast speed of service, especially during rush times and high peak season.
Take orders from customers and input their selections into the cafs internal computer systems
Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
Prepare all beverages according to customer requirements within the prescribed time frame
Prepare / reheat / serve food according to the set standards
Grinding, weighing and packing coffee beans for customers
Understanding the basics of all company coffees (roast level and flavour notes)
Able to suggest beverages, roasts and equipment based on customers requirement
Ensures cleanliness at the station and caf in general during each shift
Respond to guest questions, concerns and complaints and make sure they leave satisfied
Follow all caf safety and security procedures and arrive on time for all shifts and stay until shift completion
Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
Responds proactively to prevent heated customer service situations.
Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.