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61 Kushal's Fashion Jewellery Jobs
Cluster Manager-Pune
6-11 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Cluster Manager-Pune
Kushal's Fashion Jewellery
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
[{"Salary""10 K+" , "Designation"null , "Remote_Job"false , "Posting_Title""Cluster Manager-Pune" , "Is_Locked"false , "store"null , "City""Pune City" , "Industry""Retail" , "Job_Description""
Job Title
Cluster Manager
Department
Retail Stores
Reports To
Area Manager
Direct Reports
Store Managers
Role Summary
The Cluster Manager is responsible for driving performance across all stores, ensuring operational excellence, and fostering a customer-centric culture.
Key Responsibilities
Customer Focus Cultivating Customer Loyalty
- Drive a customer-centric culture across all stores within the cluster.
- Ensure high levels of customer satisfaction by monitoring and enhancing the in-store experience.
- Utilize customer conversion data and KPIs to improve customer engagement.
- Analyse customer feedback and implement actionable insights to enhance satisfaction and loyalty.
Sales Mastery
- Achieve the sales and profitability targets.
- Develop and implement sales strategies tailored to the unique needs of each store.
- Monitor and ensure the achievement of sales targets and KPIs across the cluster.
- Ensure the quality of customer interactions by training and supporting Store Managers in sales techniques.
- Conduct customer segmentation and product mapping and perform catchment area analysis to identify and target key customer groups effectively.
- Collaborate with the marketing team to provide insights and implement on Below-the-Line (BTL) activities to increase footfall.
Change Management
- Lead and manage change initiatives, ensuring smooth adoption across stores.
- Support teams in adapting to new processes, technologies, or organizational shifts.
- Foster a culture of adaptability and continuous improvement.
Leadership Excellence
- Motivate and lead Store Managers to achieve operational and sales goals.
- Provide ongoing coaching and training (OJT, IDP) to develop team capabilities.
- Create an environment of accountability, collaboration, and engagement within the cluster team.
- Track, measure, and enhance team performance across stores.
- Conduct regular performance reviews, provide constructive feedback.
Decision-Making
- Leverage analytical thinking to assess store performance and identify areas for improvement.
- Make operational decisions to address challenges and opportunities within the cluster.
- Collaborate with the Area Manager to implement strategic decisions effectively.
- Utilize data-driven insights to make informed decisions.
- Solve customer-related challenges effectively.
Operations Excellence
- Enhancing operational processes within the cluster
- Streamline store operations to improve efficiency and reduce costs.
- Collaborate with cross-functional teams for effective execution of initiatives.
- Act as a SPOC for resource allocation, marketing, talent acquisition, L&D, inventory, and visual merchandising (VM).
- Address crisis situations promptly and effectively to minimize disruptions.
Candidate Requirement
- BachelorDegree
- Minimum 6 years of proven experience as store manager or similar managerial role and minimum 2+ years handling 5-6 stores in a reputed organization for a fashion retail brand.
- Proven track record of success in achieving sales targets and driving operational excellence.
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Employment Type: Full Time, Permanent
Read full job description
What people at Kushal's Fashion Jewellery are saying
Rating based on 11 Cluster Manager
reviews
Anonymous · Sales & Business Development
in Coimbatore
Likes
Office Colleagues and team mets are good.. Knowledge Transfers from the Higher Officials...Work life balance...Salary ontime...
- Salary - Excellent
+6 more
Dislikes
No dislikes as of now..
Cluster Manager salary at Kushal's Fashion Jewellery
reported by
18
employees
with 8-18
years exp.
₹7.5
L/yr - ₹10
L/yr
7%
less
than the average Cluster Manager Salary in India
View more details
What Kushal's Fashion Jewellery employees are saying about work life
based on 179 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kushal's Fashion Jewellery Benefits
Submitted by Company
Leaves Medical support Inclusive Workplace Maternity Benefits Performance Incentives
Submitted by Employees
View more benefits 
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Kushal's Fashion Jewellery Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Headquarter
54/2, 2 Floor, Police Station Rd, above State Bank of India, Basavanagudi, Bengaluru, Karnataka 560004
Bangalore / Bengaluru, Karnataka
560004
560004
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