Customer Support Executive

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution.

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer issues and queries.
• Respond to customer inquiries via email and chat in a professional manner.
• Provide accurate information about products/services.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain customer records by updating account information.
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.
• Adhere to company policies and procedures.

Requirements:

• Excellent communication skills (verbal and written).
• Strong problem-solving skills and attention to detail.
• Basic computer knowledge and typing skills.
• Ability to work in a team and adapt to a fast-paced environment.
• Previous experience in a BPO or customer support role is a plus.
• Willingness to work in rotational shifts including weekends and holidays.

Preferred Qualifications:

• Any Graduate
• Familiarity with CRM systems and practices.
• Should be comfortable in taking Chat and calls both.