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28 Marico Jobs

Customer Care Executive (Front Desk)

1-3 years

₹ 1.8L/yr - 3L/yr

Mumbai

1 vacancy

Customer Care Executive (Front Desk)

Marico

posted 1 week ago

Job Description


Company Name: AquaCentric Therapy

Location: Worli Centre

Exp Preferred: 1-3 yrs in healthcare centers

Role: Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.


*Responsibilities:

* Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic.

* Focus on Ticket Size, Customer Count & Customer conversion

* Category management (Ortho, Neuro, womens health care, Pediatrics)

* Customer Services

* Responsible for providing Quality and Effective services to the customer.

* To meet and engage with HNI and other customers and focus on repeat buys

* Responsible for Client Feedback on quality of services and customer experience.

* Responsible for Complaint Management; acknowledge and resolve complaints; timely escalating unresolved complaints.

* Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.

* Focus on Customer Retention


HR Manager: Neha Samuel

Email Contact: Neha.Samuel@sharrpventures.com


Employment Type: Full Time, Permanent

Read full job description

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What people at Marico are saying

Customer Care Executive salary at Marico

reported by 3 employees with 5-8 years exp.
₹1.8 L/yr - ₹2.5 L/yr
14% less than the average Customer Care Executive Salary in India
View more details

What Marico employees are saying about work life

based on 1.4k employees
68%
69%
44%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Marico Benefits

Health Insurance
Job Training
Team Outings
Soft Skill Training
Free Transport
Work From Home +6 more
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Marico Mumbai Office Location

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Mumbai, Maharashtra Office
Headquarter
Marico Ltd. 7th floor, Grande Palladium 175, CST Road, Kalina, Santa Cruz (East) Mumbai 400098, Mumbai, IN Mumbai, Maharashtra

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