Front Office Process Champion

• Responsible for Training and On-Boarding the Front Office Staff
• Monitor daily performance of trainees for next 15 days to ensure duties are completed accurately, efficiently, and timely also report their concern & development in the PMS
• Help & Support OJT Batch on Floor along with DMs, Rigorous coordination with DM’s & FO Head for designated training module
• Evaluate the outcomes of training sessions and maintain progress records of trainee’s competency proficiency level movement
• Ability to communicate and distribute training curriculum to enhance delivery of training curriculum
• Work closely with the Front Office & L&D HO Team to develop and maintain robust training process
• Responsible for answering employee questions in an informative and clear manner
• Setting the highest possible example in conduct, temperament, punctuality, and standards of work
• Single Point of Contact for all Front Office Employees Query Resolution & Support (product, process & technology)
• Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance
• Min.5 hours’ login per week for observation analysis & patient behavior understanding

Patient Support:

• Provides initial patient experience, including but not limited to, greeting patients, scheduling, and confirming patient appointments using a DAS while support on ground zero
• Provides conflict resolution & responds to patient grievances
• Actively demonstrates the use of AIDET (Acknowledge, Introduce, Duration, Explanation, & Thank You) & Language of Caring Principles