Customer Service-International Process

Role & responsibilities

- Handle inbound and outbound calls from international customers.

- Provide assistance in resolving customer inquiries, complaints, and requests in a timely and professional manner.

- Maintain clear and concise communication with customers

- Accurately document customer interactions, issues, and resolutions in the CRM system.

- Ensure all customer data is handled and stored according to privacy regulations and company policies.

- Effectively manage time and handle multiple customer interactions while maintaining quality service.

- Prioritize tasks and handle urgent requests promptly and resolve within effective time frame.

Preferred candidate profile

- Candidates holding experience in UK/ US Voice / Chat process

- Candidates ready to work in UK Mid /Night Shifts are preferred