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Customer Service Associate (Spanish Voice Process)
MDI NetworX
posted 6 days ago
Job Description
Key Responsibilities
- Handle inbound voice calls in Spanish, addressing customer queries and concerns with accuracy and professionalism.
- Provide prompt resolutions and deliver exceptional service experiences.
- Record all call interactions and customer details accurately in CRM systems.
- Meet established performance benchmarks for call quality, resolution time, and customer satisfaction.
- Escalate unresolved or complex cases to appropriate departments.
- Maintain a positive and empathetic approach while handling customer concerns.
Qualifications & Requirements
- Minimum 1 year of experience in a Spanish voice-based customer service role.
- Excellent spoken and written fluency in Spanish and English.
- Previous experience in US shift or international voice process is essential.
- Proficiency in using CRM tools like Salesforce, Zendesk, etc.
- Willingness to work night shifts (US time zone) from our Viman Nagar office.
- Strong problem-solving, listening, and communication skills.
Employment Type: Full Time, Permanent
Read full job description
What people at MDI NetworX are saying
Rating based on 1 Customer Service Associate
review
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Work life balance
- Skill development - Good
+2 more
Dislikes
Company doesn't provide required facilities to the employees
Customer Service Associate salary at MDI NetworX
reported by
2
employees
₹2.1
L/yr - ₹2.7
L/yr
20%
less
than the average Customer Service Associate Salary in India
View more details
What MDI NetworX employees are saying about work life
based on 97 employees
Flexible timing
Monday to Friday
No travel
Night Shift
MDI NetworX Benefits
View more benefits
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MDI NetworX Pune Office Location
Pune, Maharashtra Office
601, 6th Floor, Giga Space IT Park,
Delta 2 building Viman Nagar,
Pune, Maharashtra
411014
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