Prepare for Your Microland Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Premium Employer
i
This company page is being actively managed by
Microland Team. If you also belong to the team, you
can get access from
here
Microland
Work with us 
Compare
All Filters
277 Microland Jobs
Associate SME - DevOps (DV2)
Microland
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
Read full job description
What people at Microland are saying
Rating based on 21 Sme Associate
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
Work life balance
- Salary - Good
+1 more
Dislikes
Nothing to learn Making to work from office No proper kt documents
- Skill development - Bad
+4 more
Sme Associate salary at Microland
reported by
216
employees
with 5-11
years exp.
₹6
L/yr - ₹21.4
L/yr
111%
more
than the average Sme Associate Salary in India
View more details
What Microland employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
Compare Microland with
ITC Infotech
Compare
3i Infotech
Compare
Sify Technologies
Compare
Newgen Software Technologies
Compare
Clover Infotech
Compare
Sonata Software
Compare
Happiest Minds Technologies
Compare
Prodapt
Compare
Mastek
Compare
Comviva Technology
Compare
Lumina Datamatics
Compare
Test Yantra Software Solutions
Compare
RAMTeCH Software Solutions
Compare
KGISL
Compare
Maveric Systems
Compare
Wipro Digital
Compare
Ugam Solution
Compare
Polaris Consulting
Compare
Nihilent
Compare
Bahwan CyberTek
Compare
Similar Jobs for you
Microland Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Associate SME - DevOps (DV2)
3-5 Yrs
Bangalore / Bengaluru
VMware, Investigations, CCTV Monitoring +5 more
Senior Solution Architect - Software Development
7-11 Yrs
Bangalore / Bengaluru
Engineer - Service Desk
0-6 Yrs
Bangalore / Bengaluru
Computer Networking, Service Desk, IT Infrastructure +2 more
Senior Engineer - DevOps (DVO)
6-10 Yrs
Bangalore / Bengaluru
Biochemistry, Business Analytics, Microsoft Azure +5 more
Senior Lead - Operations Excellence
13-14 Yrs
Bangalore / Bengaluru
Operational Excellence, SAP Quality Management, Six Sigma Green Belt
Software Developer - Automation & Platforms
1-5 Yrs
₹ 3.8 - 10.5L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Backend, Automation Engineering, SCADA +5 more
Senior Software Developer - Automation & Platforms
1-4 Yrs
₹ 12 - 18L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Backend, Automation Engineering, SCADA +5 more
Associate Lead - Projects
8-9 Yrs
₹ 6.3 - 12.35L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Data Analytics, Pharmacovigilance, Event Management +7 more
Software Development Engineer - Automation & Platforms
1-3 Yrs
₹ 12 - 24L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Backend, Automation Engineering, SCADA +5 more
Associate SME - SIEM
3-5 Yrs
Bangalore / Bengaluru
VMware, Investigations, CCTV Monitoring +5 more
Share an Interview