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30 Milestone Online Technology Jobs
AV/VC Support Technician
Milestone Online Technology
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
Participate in regular weekly meetings to discuss upcoming events and their requirements
Follow all client-required policies, standards, or safety guidelines
Communicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunity
Diagnose infrastructure problems impacting one or many internal platform activities
Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion
Utilize client-provided tools and systems to complete team tasks
Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events
Oversee planning and execution of events from large events to small user groups
Carry out pre-event checks, ensuring all show elements are working correctly
Provide technical audio-visual, video conferencing, and live-streaming support for events
Use chat, voice, and video communication systems to coordinate event logistics
Bachelors degree from an accredited institution
Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device
Strong verbal and written communication skills
Proficiency with computers and help desk tools, along with strong typing skills
Demonstrated success in event coordination and project coordination
Time management and ability to work under pressure with a high sense of urgency
Demonstrate positive and professional behavior towards clients and colleagues
Passionate about the job and tasks at hand and be self-motivated and energetic
IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
Excellent understanding of signal flow in both audio and video installations
A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results
Skilled negotiator with proven experience finding creative ways to do more with less
Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software
Proficiency in Google Apps (Docs, Sheets, Slides, and Cal)
Employment Type: Full Time, Permanent
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