Milestone Technologies - Lead Mobile Device Management Administrator (5-10 yrs)

Description :

Skills / Deliverables include :

- Must have US wireless carrier experience (AT&T & Verizon) for heavily US based devices, including carrier portal experience. (Hours are US based - ~8-5 EST or CST).

- Experience and comfort with stakeholder level Mobile Device Support , including Cleints eVIP staff

- Strong problem-solving skills with focus on iOS mobile devices (note - Client uses only Apple, iOS devices. So user must understand iOS).

- Able to manage multiple priorities & independently apply judgement on priorities

- Strong communication skills with end users, vendors, and cross functional teams

- Able to manage tickets within Service Now

- Maintain project schedules

- Create project status reports

- Schedule meetings

- Document meeting notes

- Capture business user requirements

- Follow up on issues/risks/action items

- Solid Process Documentation, UAT, etc.

- Regularly communicate with stakeholders regarding project status, issues, and plans for resolution

Must have skills/experience :

- Strong Operational Management Skills

- Provider experience for mobility device management (Verizon, AT&T, TMobile, etc)

- Preferred Experience - Tangoe Mobile experience

- Active Listener

- Strong follow-up skills

- Team Player

- Professional and flexible demeanor

- ServiceNow

- MS Office (Excel, Word, Powerpoint); O365; JIRA, MS-Teams; MS-Project or Smartsheet

- Excellent communication skills: PowerPoint Presentations