Sales & Operations Coordinator

Job Purpose:

• The SOC would be responsible for primary research of gathering information of progressive entrepreneurs and fixing up appointment with them through telephone, who can be prospective clients of MSME Consulting.
• She would also be responsible for doing the day to day operational work.

Responsibilities:

• Generating names numbers of prospective buyers of MSME products (Small and Medium Enterprise Clients)
• Researching about the above mentioned names and qualifying prospective leads
• Generating 60% quality of leads of clients as per MSME Standard
• Calling prospective leads seeking appointments
• Ensuring to fix daily 16 appointment for branch
• Mapping the appointment to the Business Consultant
• Ensuring 2 admission in a month through Sales Team
• Updating Various MIS
• Communicating with Business Consultants about their appointments
• Communicating with clients through e-mail, telephone, etc.
• Following up with Business Consultants on the appointment before and after results
• Following up on rescheduling or confirmation with clients
• Managing assigned Business Consultants? monthly calendar
• Getting clients? feedback
• Resolving customer complaints, if any through appropriate channels
• Participating in various trainings and employee-engagement activities.

Requisite Skills:

• Fluent in English, Hindi and local language
• Good computer skills
• Good Telephonic conversation skills.
• Desired Skills: Polite nature
• Confident
• Aggressive
• Education: Graduate in any stream