IT Support Executive - Contract

Role Overview:

We are seeking a skilled Contract IT Support Executive to assist our IT department with day-to-day hardware and user support operations. The selected candidate will handle user provisioning, endpoint management, system checks, and helpdesk coordination for Head Office staff.

Key Responsibilities:

• User Management: Allocate and manage laptops, desktops, printers, and iPads for users. Ensure timely patch management and updates.
• Issue Resolution: Log, track, and resolve hardware-related issues for Head Office users in coordination with the internal helpdesk.
• Backup Monitoring: Perform and report daily status updates of backups for servers and users on NAS systems.
• Network Monitoring: Conduct daily network health checks and escalate issues when necessary.
• Helpdesk Support: Support the helpdesk in addressing Tier-1 support issues, ensuring user tickets are closed within SLA.

Qualifications:

• Engineering degree in IT, Computer Science, or related field.
• 13 years of hands-on experience in IT support roles.
• Familiarity with patch management, backup tools, and ticketing systems.
• Basic understanding of NAS, Windows OS, and network troubleshooting.