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Community Manager
NetCom Learning
posted 3+ weeks ago
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Company Overview:
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in todays rapidly changing technology landscape.
About the Role:
We are seeking a passionate and experienced Community Manager to build, grow, and manage thriving online communities across platforms such as Reddit, Quora, Discord , and industry-specific sites like Trustpilot, Google My Business (GMB), and Course Report . The ideal candidate will be a creative communicator and relationship-builder who can engage authentically with tech and GenAI audiences, spark conversations, and strengthen our community presence across touchpoints.
Key Responsibilities:
- Own and manage our presence across Reddit, Quora, Discord, and other community platforms to foster engagement and thought leadership.
- Participate in relevant threads, answer questions, share insights, and build authority in GenAI, IT training, and professional learning spaces.
- Create and moderate topic-specific Discord servers or groups to build loyal learner communities.
- Engage with reviewers and learners on platforms like Trustpilot, GMB, and Course Report - thanking advocates and addressing concerns.
- Develop a content calendar for community-specific posts, AMA sessions, polls, and other interactive formats.
- Monitor and track discussions, trends, and sentiment within key communities to inform marketing and content strategies.
- Work closely with marketing, social, and customer success teams to ensure consistent voice, timely updates, and alignment with learner needs.
- Identify and collaborate with community influencers, super-users, or brand advocates to amplify reach.
- Use tools like Reddit analytics, Quora Insights, and Discord engagement metrics to generate monthly reports and track performance.
Qualifications:
- 1-3 years of experience in community management, social media moderation, or audience engagement roles.
- Proven experience in managing discussions on Reddit and Quora - with a solid understanding of platform dynamics, etiquette, and growth tactics.
- Familiarity with Discord server management, moderation tools, and community engagement techniques.
- Strong written communication skills and ability to tailor tone across platforms.
- Bonus: Experience with reputation sites like Trustpilot, GMB, Course Report, or working in ed-tech or GenAI-related communities.
- Analytical mindset with basic experience in tracking KPIs and deriving actionable insights.
Why Join NetCom Learning:
- Be at the forefront of building communities around the future of tech and learning.
- Work with a team of passionate professionals and thought leaders.
- Access to continuous learning, certifications, and personal development.
- Flexible and collaborative remote-friendly work culture.
If youre passionate about connecting with people, fostering learning communities, and shaping conversations in the GenAI space, we d love to hear from you. Apply now to join the NetCom Learning s marketing team.
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Night Shift
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