Relationship Manager

About the company NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.
Employee Value Proposition:
● Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. ● Employees get free lunch and snacks. ● Monthly reward and recognition to outstanding performers. ● Employees get promotions every 6 months based on performance. ● Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary . ● Accelerated career growth of employees and one can become UH in another 3 months time) ● Regular team parties and Annual Day outing for all employees.
Qualification / Education and other Requirements:
● Education- Any Undergraduate (BBA,B.Tech, B,A) etc. ● Excellent verbal and written communication. ● Good Interpersonal skills, numerical and analytical ability. ● Decision making skills. ● Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam) ● Procient in MS-Oce (Excel, Word). ● Should be exible for day shift- (9-hour of login between 8 AM - 10 PM). ● Comfortable with working 6 days a week and the week o will be on weekdays
Role and Responsibility Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.
• Service customer in nding the right tenant / house as per the requirement of the customer.
• Dial outbound and attend inbound calls of customers and leads.
• Use internal tools and methods to provide the best possible service to the customer. ● Negotiate with leads on behalf of customers.
• Keep customers up-to-date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service