ORRA FineJewellery is Hiring Store Managers & ASM

Brief Job Description (just an indicative list and not limited to the following).

• Collaborate with the Store Manager to develop a delivery plan to achieve daily targets, incorporating inputs and guidance from the Store Manager.
• Assign responsibilities to the Sales Executives based on workload and customer needs, ensuring an optimal distribution of tasks.
• Monitor daily callings, customer visits, and the execution of the delivery plan. Organize in-store events to drive customer engagement. Provide regular progress updates to the Store Manager.
• Manage the turn system for attending customers, ensuring a fair and efficient process. Prepare daily rosters to monitor store member shifts and weekly offs, adhering to standard operating procedures (SOPs). Address any conflicts among the in-store team and escalate issues to the Store Manager when necessary.
• Scout locations for Local Area Activities such as exhibitions and events at societies. Conduct recce to assess feasibility. Liaise with the society secretary, identify necessary collaterals for events, and determine charges. Consolidate information and seek approvals from the Assistant Branch Manager (ABM) and Regional Branch Manager (RBM).
• Represent ORRA during local area activities and events. Prepare a comprehensive report detailing the outcomes and submit it to the ABM and RBM for review.
• Supervise daily stock counting and monthly stock tagging and audit processes to ensure accurate inventory management.
• Monitor customer interactions to ensure all customer details are captured during the pre-billing process. Interact with customers as needed, including gathering feedback from customers who did not make a purchase, cross-selling schemes, and managing large volume or high-value sales.
• Address customer grievances within the scope of limited discretion and escalate complex issues to the appropriate authority.

Desired Skills

• Proven experience of 8-10 years in retail sales, preferably in the jewelry industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Proficiency in MS Office applications.