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Customer Success Executive
PcsInfinity
posted 4 days ago
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Job Description
We are hiring: Customer Success Executive
Organization: PcsInfinity Pvt Ltd (Asset Infinity, Infizo)
Work Location: Noida
Experience Range: 0 1 Year
Compensation: Confidential
Joining Timeline: Immediate to 15 Days
Open Roles: 1
Band: L1
Ready to Master the role
Ready to dive into the world of SaaS and make a real impact from Day 1? Asset Infinity & Infizo the star product of PcsInfinity Pvt. Ltd. is not just a top-tier cloud-based asset management solution used by businesses around the globe its also your gateway to a fast-paced, fulfilling career in tech! We re on the hunt for curious, enthusiastic, and driven freshers to join our Customer Success Team where no two days are the same.
What Youll Be Rocking:
Customer Success:
- Assist in onboarding new customers by collecting data and configuring the software.
- Address customer questions and resolve issues to ensure smooth product usage.
- Work towards maximizing customer satisfaction, driving software adoption, and identifying opportunities for upselling to reduce churn.
Business Analysis:
- Collaborate with internal teams and clients to gather, document, and prioritize business requirements.
- Develop detailed Business Requirement Documents (BRDs), functional specifications, and user acceptance test cases.
- Liaise with Product and Development teams to deliver tailored solutions that meet customer needs.
Product Enablement & Configuration:
- Configure the product during onboarding to match client requirements.
- Offer insights on usability, technical improvements, and feature optimization to elevate the customer experience.
You ll Thrive If You Have
- Management Degree(MBA/PGDM) or any related field.
- Proficiency in MS Excel and other Microsoft Office tools.
- Strong communication and interpersonal skills able to build meaningful relationships with clients and colleagues.
- Detail-oriented mindset with good analytical and problem-solving abilities.
What s In It for You:
- Work with a fast-growing SaaS product impacting businesses globally.
- Learn end-to-end SaaS customer lifecycle management.
- Be part of a young, energetic, and collaborative team environment.
Apply Now Be Part of Our Customer Success Story!
Shoot your resume to: careers@pcsinfinity.in
Employment Type: Full Time, Permanent
Read full job description
What people at PcsInfinity are saying
Rating based on 1 Customer Success Executive
review
Anonymous · Customer Success, Service & Operations
in Noida
Likes
Company. Culture
Dislikes
Work pressure high
Customer Success Executive salary at PcsInfinity
reported by
1
employee
₹5.4
L/yr - ₹6.9
L/yr
14%
more
than the average Customer Success Executive Salary in India
View more details
What PcsInfinity employees are saying about work life
based on 18 employees
Strict timing
Monday to Friday
No travel
Day Shift
PcsInfinity Benefits
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