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2.8

based on 23 Reviews

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12 NeoDove Jobs

NeoDove logo

Customer Success

NeoDove Technologies Pvt. Ltd.

 · 

2.8

 based on 23 Reviews

1-3 years

Jaipur, Bangalore / Bengaluru

1 vacancy

Customer Success

NeoDove

posted 3+ weeks ago

Job Role Insights

Fixed timing

Key skills for the job

Medical Billing Project Management ERP Systems CRM Customer Experience Management Analytical Skills

+ 3 more

Job Description

We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers.

The primary role of Customer Success would be to evaluate how customers utilise our product and identify areas for improvement for maximising retention. As CST, you will have to take the lead in maintaining relationships with the existing customers where your role is not limited to just training the customer s team but also providing actionable insights to the customer.

Key Responsibilities

  • Facilitating the successful onboarding of new customers
  • Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers voice within NeoDove
  • Establish clear retention goals and process milestones for the customer and employees to work on.
  • Increasing customers LTV and reducing churn
  • Achieving annual renewal and upselling revenue targets
  • Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.
  • Get their feedback and represent their voice within the relevant decision junctions to improve our products.
  • Assist in creating training courses and educational materials for other members of the department.
  • Implementation and execution of systems and handholding of customer s team to train them and improve onboarding process
  • Work diligently towards improving all aspects of the customer experience with NeoDove.
  • Handle and resolve customer requests and complaints
  • Ensuring that any problem or concerns is resolved in minimum time possible
  • Analyse and communicate with customers in overall performance and execution of action plans.
  • Use your analytical skills to provide expert advice and data-driven recommendations to generate growthmopportunities for our clients.
  • Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.

Skills

  • B .tech (CS, IT, EC), B.CA Degree or equivalent work experience in the software industry.
  • Strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications, etc.
  • Excellent product and process knowledge.
  • You have a strong interest in new technologies, data, apps, and/or a great understanding of the mobile app industry.
  • Must have had hands on working knowledge of Implementation experience with the business applications.
  • Excellent written & verbal communication skills.
  • Demonstrate leadership qualities, excellent listening, negotiation, communication, presentation, and interpersonal skills.

Employment Type: Full Time, Permanent

Read full job description

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What people at NeoDove are saying

What NeoDove employees are saying about work life

based on 23 employees
69%
75%
75%
87%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

NeoDove Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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More about working at NeoDove
  • HQ - Jaipur,Rajasthan, India
  • Software Product
  • 51-200 Employees (India)

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