Trainee Technical Support Representative

PTW is looking for an enthusiastic resource with good knowledge on PC/Console and Mobile gaming who will be troubleshooting the queries of customers.

We would glad to have resources who played good numbers of games and can join us immediately.

As a technical support representative, you will be responsible to solve customer queries with the help of chat and emails. Candidate should have excellent technical skills with the passion of learning new technology.

Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
Explain and guide customers through product features and functionalities.

Requirements

Skills Required

Proficient with English and have good written & verbal communication skills.
Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
Good technical skills on PC and networking in general.
Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage.
Must possess logical, reasoning, and problem-solving skills.
Should have personal laptop.
Flexibility & availability for rotational shifts and week offs to cover hours of operations.

Employment:- Contract 3 months

Shifts:- Rotational Shifts

Benefits
Were a global team of passionate, hard-working, ambitious gamers, whose goal is to make every gamer's experience as perfect as possible. Were dedicated to helping your players because theyre part of our community too. Weve been working hard for players, clients, and the games industry for nearly three decades, providing industry-leading services to every part of the globe.

We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.