Manager Contact Center || Tele Sales || Gurgaon

Role & responsibilities

• Responsible for managing the operations seamlessly and timely SLA delivery along with
• maintaining high levels of employee and customer satisfaction
• Tele-Sales, B2c Outbound Sales , Managing the Contact Center
• Establish and Manage Relationships / Engagement with the Clients.
• Oversight of team organizes resources, sets  goals, call out strategy from Executives and client
• on a day to day basis, reporting responsibilities
• Managing day to day Sales targets (B2C Sales)
• Responsible for following agreed governance model, escalation & communication plan
• To ensure team members achieve agreed standards in relation to their job assignments.
• To ensure training of new staff on the corporate policy rules to be adhered to
• To ensure that the buddy system is put in place to maintain the operation with minimal
• disruption in times of annual leave/sick leave/study leave and daily working hour schedules
• To monitor and document work schedule of staff and absences.
•  Build strong partnership with the client by growing and nurturing the existing relationships to
• ensure operational cohesion & effective foundation for future growth
• Taking weekly and monthly calls with clients to understand the expectations from the teams and
• provided updates

Preferred candidate profile

• Must Have experienced into B2C Telesales
• Must Have expereinced into Contact Center Handling
• Team Size should be 100 +
• Candidate can join ASAP

Perks and benefits

Unlimited Incentives

Flexi Benefits

Medical Insurance

How to Apply

Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or WhatsApp at 9582253267 Along with the following details

• Total Experience
• Current CTC
• Expected CTC
• Notice Period
• Team Size
• Age
• Reason for Change
• Current Location