Field Service Engineer

Responsibilities:

• Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
• Install, upgrade, repair, and maintain instrument systems in defined territory
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Maintain up to date customer information, technical files, and appropriate databases
• Provide timely and accurate reports as requested
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base
• Travel out of country may be necessary upon request for product training
• Domestic Travelling frequency at around 50%.

Requirements:

• BE/BTech Electrical/ Electronics Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry.
• Minimum 3 to 5 years relevant experience
• Must be highly motivated and have strong problem-solving ability
• Excellent verbal and written communications skills
• Must have good technical abilities
• Must be able to work independently and as a team player
• Computer experience and literacy a must
• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work