Walk In Drive : Desktop Support Engineer & Global Servicedesk Engineer

*HIRING FOR GENPACT (Vendor Payroll)*

Kindly fill in the form with the help of below mentioned link before attending the interview (Mandatory) & go through all the instructions mentioned in the form carefully before attending the interview to avoid any restrictions for the entry:

https://forms.office.com/r/M4K9q8HHxH

• Shifts will be rotational
• Permanent WFO (Work from Office)

*JD for Desktop Support*

Key Responsibilities:

• Handle incident and service requests, including ticket creation, updates, and closure.
• Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment.
• Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support.
• Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change).
• Participate in IT transitions, internal audits, project work, and VC setups.

Required Skills & Qualifications:

• Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree.
• 2 to 4 years of hands-on experience in IT support roles.
• Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure.
• ITIL knowledge or certification is preferred.

*JD for Global Servicedesk Engineer*

Key Responsibilities:

• Provide first-line technical support globally via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Assist with OKTA MFA setup, password resets, and login-related support.
• Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE).
• Resolve device-related issues such as system freezes, BitLocker, and driver problems.
• Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect.
• Document incidents and resolutions accurately; contribute to knowledge base updates.
• Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 24 years of experience in a service desk or technical support environment.
• Proficient in Windows and macOS environments, Office 365, and Active Directory.
• Excellent customer service, communication, and analytical skills.
• ITIL Foundation certification is an advantage.