Associate Operations Manager

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

JOB Description

Analyze current situation, identify improvement opportunities and recommend measures to re-engineer processes (As-Is To be)

Set up and manage transactional quality frameworks in a clinical context including quality assessment checklists (for quality assurance leaders), identify CTQ quality metrics, create periodic quality reports.

Be able communicate fluently with US customers and answer their queries/concerns.

Act as a change agent and work closely with the operations to optimize Customer value in multiple client engagement.

Work with delivery and training functions to create feedback loops from quality assessment to training and operations management.

Create quality frameworks to drive process excellence in a clinical context using DMAIC, lean six sigma, or other process suitable quality methodologies.

Ability to work with teams across specialties.

Demonstrated ability to lead & motivate a team to achieve business unit goals.

High degree of integrity, work ethic and analytical abilities Track record of delivering high quality services Relationship with key decision makers in target market

Will be an added advantage if the candidate has exposure to BOT/ Automation implementation.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com

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