Rakuten - Product Manager - Observability Services (8-12 yrs)

Job Summary :

We are seeking a highly motivated and experienced Product Manager to lead the product strategy and roadmap for our Application Observability solutions.

In this role, you will be responsible for defining, prioritizing, and delivering innovative features and capabilities that enable our customers to gain deep insights into the performance, health, and security of their applications.

You will work closely with engineering, design, marketing, sales, and customer success teams to ensure the success of our observability products.

You will be a champion for our users, deeply understanding their needs and translating them into actionable product requirements.

Responsibilities :

Product Strategy & Roadmap :

- Develop and maintain a comprehensive product strategy and roadmap for our Application Observability offerings, aligned with the company's overall vision and goals.

- Conduct market research, competitive analysis, and customer interviews to identify opportunities and unmet needs in the observability space.

- Define and prioritize product features and enhancements based on market analysis, customer feedback, and technical feasibility.

- Clearly articulate the product vision, strategy, and roadmap to internal and external stakeholders.

Product Definition & Execution :

- Write detailed product requirements documents (PRDs), user stories, and acceptance criteria.

- Collaborate closely with engineering, design, and QA teams throughout the product development lifecycle.

- Participate in agile development processes, including sprint planning, daily stand-ups, and sprint reviews.

- Manage the product backlog and prioritize features based on business value, technical feasibility, and customer impact.

- Ensure timely and high-quality product releases.

Go-to-Market & Product Launch :

- Work with marketing and sales teams to develop go-to-market strategies and launch plans for new products and features.

- Create product documentation, training materials, and sales enablement resources.

- Present product demos and presentations to customers, partners, and internal audiences.

- Monitor product performance and gather feedback to identify areas for improvement.

Customer Engagement & Advocacy :

- Act as a subject matter expert on Application Observability and related technologies.

- Engage with customers to understand their needs, pain points, and use cases.

- Advocate for the customer within the organization and ensure that their voice is heard.

- Build strong relationships with key customers and partners.

Data Analysis & Reporting :

- Track and analyze key product metrics to measure success and identify areas for improvement.

- Prepare regular reports on product performance and progress against goals.

- Use data to inform product decisions and prioritize features.

Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field. MBA is a plus.

- 8 to 10 Yrs of product management experience, with a focus on Application Observability, APM, or related technologies.

- Deep understanding of observability principles, practices, and tools.

- Experience with cloud-native technologies, microservices architectures, and DevOps methodologies.

- Strong analytical and problem-solving skills.

- Excellent communication, presentation, and interpersonal skills.

- Proven ability to work effectively in a cross-functional team environment.

- Experience with agile development methodologies.

Preferred Skills & Experience :

- Experience with specific observability platforms such as Datadog, New Relic, Dynatrace, Honeycomb, or similar.

- Experience with open-source observability tools such as Prometheus, Grafana, Jaeger, and OpenTelemetry.

- Experience with cloud platforms such as AWS, Azure, or GCP.

- Experience with containerization technologies such as Docker and Kubernetes.

- Knowledge of security best practice for application observability.

- Experience with product analytics tools such as Mixpanel or Amplitude.

- Familiarity with machine learning and AI applications in observability.