Customer Success Representative

Requirements:

2+ years of proven experience in client support/service.

A proven track record of managing clients with contractual timelines and scope.

Strong problem-solving and analytical skills with high attention to detail, and excellent time management.

Understanding of networking, internet, communication concepts, and complex software systems.

Good skills in Microsoft Excel.

Proven ability to develop effective working relationships with both local stakeholders including the capabilities to negotiate, develop rapport and establish trust.

Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.

Educated to degree level, an advanced degree is a plus.

Excellent written and verbal communication in English.

Role:

Provide best-in-class service to all incoming client queries (emails) related to all of the services.

Maintain expert knowledge of Jugyah s products and services, features, benefits, serve as a resource to team members, and act as a consultant to the client.

Apply a professional, timely, and proactively approach to escalated issues and calls and chats.

Regularly follow up internally and externally for all outstanding client queries and requests.

Meet required service levels for the process.

Demonstrate and promote strong client advocacy.

Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary.