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10 Redis Labs Jobs
Manager , Technical Account Management
Redis Labs
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- We are seeking an experienced Technical Account Manager (TAM) Leader to establish and lead our Technical Account Management function in India
- This is a critical, high-impact role where you will build and manage a team of 3-4 Technical Account Managers (TAMs) in Bangalore
- Your team will provide proactive, strategic guidance to enterprise customers who have purchased Redis enterprise support services, ensuring they successfully adopt, consume, and renew their subscriptions
- This is a newly created role in our organization, offering a unique opportunity to define the strategy and execution of technical account management in the region
- The success of this team will be measured primarily by Net Revenue Retention (NRR), with a core focus on customer retention
Key Responsibilities
- Build and Lead a High-Performing Team: Recruit, onboard, and mentor a team of top-tier Technical Account Managers (TAMs) in India.
- Customer Success & Adoption: Drive adoption and full consumption of Redis solutions by ensuring customers understand best practices, architectural guidance, and proactive engagement strategies.
- Account Management: Each TAM will manage a portfolio of 10-20 enterprise customers, building long-term relationships and helping them maximize their investment in Redis.
- Renewal & Expansion: Focus on customer renewals by driving value realization. Any identified upsell opportunities will be logged and passed to the sales team for follow-up.
- Proactive Technical Guidance: Provide customers with strategic insights, operational best practices, and proactive risk mitigation this is not a support role (we have a separate support team), but your team will offer technical advisory and guidance.
- Cross-Functional Collaboration: Work closely with Sales, Support, Engineering, and Product teams to ensure customers receive a seamless experience and have a direct line to Redis experts when needed.
- Metrics-Driven Execution: Define and monitor key performance indicators (KPIs), including NRR, customer retention rates, adoption milestones, and TAM performance metrics.
Required Qualifications
- Proven Leadership Experience: 5+ years in a leadership role managing customer-facing technical teams, preferably in a Technical Account Management, Customer Success, or Solutions Engineering capacity.
- Technical Expertise: Strong background in Linux, application development, or DevOps. A deep understanding of distributed systems, databases, or cloud infrastructure is a plus.
- Customer-Centric Approach: Track record of driving customer engagement, proactive problem-solving, and building lasting relationships with enterprise clients.
- Operational Excellence: Experience in scaling TAM functions, defining best practices, and implementing processes that enhance customer outcomes.
- Strategic Thinking: Ability to balance short-term tactical needs with long-term strategic initiatives that drive customer retention and value.
- Strong Communication Skills: Ability to articulate complex technical concepts to both technical and business stakeholders effectively.
Preferred Qualifications
- Experience working in a fast-growing SaaS, PaaS, or database company.
- Familiarity with Redis or other NoSQL/SQL databases.
- Background in DevOps, cloud computing, or software development lifecycle methodologies.
Why Join Redis
- Be a founding leader for the Technical Account Management team in India, shaping the strategy and impact of the function from the ground up.
- Work with some of the largest enterprise customers in the world, helping them optimize their use of Redis solutions.
- Join a company that is at the forefront of real-time data processing and next-generation database technology.
- Competitive compensation, equity opportunities, and career growth in a high-growth global company
Employment Type: Full Time, Permanent
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