Application Support Engineer L2 SAP MM / WM (Third Party Rolls)

This vacany is on third party rolls and there will be rotational shifts (including night shifts)

Job Location : Ghansoli

Role & responsibilities

• Managing production application support.
• Working at level 2 giving expert support and information to the queries raised by the end user.
• To understand the business process and provide consultation services.
• Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
• Driving timely resolution of customer issues within the expected SLA.
• Preparing and maintaining KEDB for all the known issues.
• Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
• Drive and manage the 1st level support team for the issue resolution.
• Involvement in UAT and application deployments.

Preferred candidate profile

Candidate should be ready to work on third party rolls and rotational shifts (including night shifts)

Strong working knowledge of SAP MM/WM module.

Knowledge of production support, client interaction and issue resolution.

Good communications skills. Ability to articulate clearly in English.

Interested candidates can mail their resumes to anumod.haridas@ril.com