Product Integration - BBPS

Company Description

Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks, businesses and other institutions to present invoices, statements and bills to
consumers or businesses and receive payments against them.

Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels.

Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.

Job Description

Work Location: Mumbai - (Andheri-W).

Job Description / Responsibilities:

As a part of the Integration and Support team, the person will lead the client onboarding process, ensuring seamless integration of our products while actively engaging with clients to address their needs. This role requires a strong understanding of APIs and good communication skills to facilitate collaboration across internal teams and deliver top-notch technical support.

Responsibilities:

Client Onboarding and Integration: Manage the onboarding process for new clients, ensuring smooth integration of our products and services.
API Understanding: Utilize a functional understanding of APIs to facilitate integration and troubleshoot issues.
Internal Coordination: Work closely with internal teams to ensure effective communication and coordination for integration projects.
Client Interaction: Engage with clients to understand their needs, provide support, and resolve any integration-related issues.
Documentation: Create and maintain clear documentation for integration processes and client interactions.
System Testing: Perform UAT system integration testing to ensure compatibility and performance.
Troubleshooting: Identify and resolve problems with integrations, providing technical support and guidance to clients and internal teams.
Communication: Good communication skills - spoken & written.