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191 SBI Cards & Payment Services Jobs
Assistant Vice President - Transaction Monitoring
10-15 years
₹ 16.3L/yr - 33L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Assistant Vice President - Transaction Monitoring
SBI Cards & Payment Services
posted 1 week ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for Quality assurance and monitoring.
Role Accountability
- Lead design and implementation of transaction monitoring and evaluation strategy and framework
- Manage quality reviews, quality reports, quality improvement plans and coordinate all trainings basis identified gaps
- Drive system/tool enhancement projects to improvement overall monitoring quality
- Plan, manage, and control the activities of the team to ensure adherence to internal guidelines/SOPs and regulatory compliance requirements
- Provide project leadership and direction on quality assurance, internal and external communications, data security, systems and process compliance testing, as well as timely and accurate reporting
- Interact with managers to coordinate program improvements, plan for changes, and communicate issues identified from QA activities
- Oversee QA activities to ensure compliance with quality metrics, Report QA results and makes recommendations as required
- Work closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate for all training initiatives.
- Map ongoing development required in Customer experience, and quality to meet changes in policy, process, customer journey evolution, and industry expectations in a highly regulated environment
- Ensure process documentation and compliance adherence
Measures of Success
- CSAT Score
- Reduction in repeat customer issues
- Quality scores
- Process adherence as per MOU
Technical Skills / Experience / Certifications
COPC certification
Competencies critical to the role
- Stakeholder Management
- Quality Orientation
- Process Orientation
- Customer Orientation
Employment Type: Full Time, Permanent
Read full job description
What people at SBI Cards & Payment Services are saying
Rating based on 21 Assistant Vice President
reviews
Anonymous · Product Management
in Gurgaon / Gurugram
Likes
Work life balance is great. Good environment to work and learn if you are ready to put the effort
- Salary - Good
+6 more
Dislikes
Half the ppl work like govt employees and thier lax attitude
Assistant Vice President salary at SBI Cards & Payment Services
reported by
192
employees
with 9-19
years exp.
₹21.7
L/yr - ₹38
L/yr
9%
less
than the average Assistant Vice President Salary in India
View more details
What SBI Cards & Payment Services employees are saying about work life
based on 4.6k employees
Strict timing
Monday to Saturday
Within city
Day Shift
SBI Cards & Payment Services Benefits
View more benefits
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