Assistant Manager - Dialer & Data Strategy

About Us

At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Data strategy owner / owner for making campaigns.

Role Accountability

1. Data Disposition accuracy tracking
2. Process Wise MIS creation center wise, zone wise, vendor wise , etc
3. Data Trend analysis and propensity model creation
4. Repository for all the vendor review decks month wise
5. Defining hourly data strategy
6. Filter Data by reviewing reports and performance indicators to identify and correct code problems
7. Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction

Measures of Success

Preparing reports for the management stating trends, patterns, and predictions using relevant data

Dialer strategy

Technical Skills / Experience / Certifications

Proficient in SQL and knowledge of Tableau/ Power PI is preferred

Competencies critical to the role

Data handling and dialer strategy

Qualification

Post-graduate or Graduate with relevant experience

Preferred Industry

Contact center, Service industry, BFSI, having MIS exposure