Front Office Executive

Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists,
Schedule shifts
Ensure timely and accurate team management.
Handle complaints and specific customers requests
Troubleshoot emergencies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company s policies and security requirements are met

Requirements

Proven work experience as a Front desk manager or Reception manager
Have experience of making cold calls to prospective clients Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word, should know how to research for data on google and other internet platforms
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus