76 Startek Jobs

Designation -Process trainer for domestic process.

Job Description

• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Requirements:

• Minimum 1 year as a Process Trainer in customer service industry / Domestic BPO
• Minimum 3 years of overall experience in BPO Industry
• Experience with E-commerce account will be added advantage
• 6 days working (1 day rotational off)
• Graduate from a recognised UGC university
• Candidates should be fluent in English & Hindi communications
• Candidate should have good presentation skills.

Kindly share the resume at Shriti.rani@startek.com

Sangana.bala@startek.com

Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068