Core Operations - Senior Manager

Role & responsibilities

Who we are looking for

As an Income COE Officer, the ideal candidate will support and assist Client Operations and other operational Shared Service teams/ Center of Excellence (COEs) by monitoring and processing custody, accounting, middle office related events to the fund’s records accurately and timely. Ensure prompt follow up on exception situations and facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to clients and people management.

Why this role is important to us

Income COE deals with end to end processing of events across custody, accounting, middle office and claims services for our clients. This involves processing of many financial activities which will help other team to derive at NAV to the client, As part of Income COE you will be required to contribute towards development of Process, people and Improve Risk standards for the team.

What you will be responsible for

As Officer you will:

• Process Optimization: Identify and implement improvements to streamline operations, increase efficiency, and reduce costs. 
• Resource Management: Manage resources (people, budget, technology) effectively to achieve operational objectives. 
• Performance Monitoring: Track key performance indicators (KPIs) and identify areas for improvement, taking corrective actions as needed. 
• Team Leadership: Lead and develop a team of managers and staff within the operations department.
• Collaboration: Work with other executive teams to ensure alignment and coordination across the organization. 
• Quality Control: Ensure that the company's operations deliver high-quality products or services that meet customer needs. 
• Risk Management: Identify and mitigate potential operational risks. 
• Deep knowledge of Income and Corporate Actions: Understanding the end to end income cycle, fund accounting, amortization, concepts on bonds, dividends, entitlement calculations , amortization, market and loan claims lifecycle, and relevant regulations. 

What we value- Key Skills:

• Result-oriented with an ownership and accountability mindset
• Commercial acumen - Understanding of cost/budgets
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation

Education & Preferred Qualifications

• Bachelor’s Degree in Commerce / Economics with a specialization n Business, Accounting, Finance or another Financial related program. Inter C.A. / Inter ICWAI or CFA (pursuing) will be preferred
• 10-16 years’ experience in accounting, finance, mutual fund operations, loan servicing or related careers (preferred).

Additional requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Preferred candidate profile