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39 Sterling Jobs
Concierge Healthcare - Operations Analyst
Sterling
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement. Join us if you like the client and operations fulfillment this unique opportunity is a great blend between two worlds that don t normally intersect.
This Is What You ll Do:
- Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions.
- Responding to questions about our service status, results and provide additional specialized services upon request to internal Client facing Team Client s.
- Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
- Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
- Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
- Conduct client needs analysis presentations to management as requested
- Conduct and deliver additional projects as assigned by manager
- Handle additional responsibilities outside of standard daily support tasks.
- Taking ownership and driving client projects from beginning to end
- Act as representative/liaison for Client Service to other depts.
- Assists with training of new employees.
This is What We re Looking For :
- HSC / Diploma (10+3) / Graduate
- Must be able to analyze a situation and respond quickly in a courteous and professional manner
- Must have excellent written verbal communication skills.
- Capable of handling a large number of calls and e-mails
- An individual who does well under pressure with time-sensitive projects
- Good interpersonal skills and critical thinking
- Ability to handle escalated issues in a timely and professional manner and remain calm
- 2+ Years experience in BPO into Customer Service
Employment Type: Full Time, Permanent
Read full job description
What people at Sterling are saying
Operations Analyst salary at Sterling
reported by
1
employee
with 8
years exp.
₹3.6
L/yr - ₹4.6
L/yr
23%
less
than the average Operations Analyst Salary in India
View more details
What Sterling employees are saying about work life
based on 468 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Sterling Benefits
View more benefits
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