Presales Specialist

Job Title: Sr. Pre-Sales Engineer/Analyst

Mission: Inspiring Collaboration: Making every Interaction count

Background: STL is a global leader in optical and digital solutions, providing comprehensive digital transformation services, including product engineering, cloud, cybersecurity, data & AI, enterprise SaaS, and Unified Communication Solutions. Collaborating globally, we envision a future where businesses thrive through seamless connections and collaborative excellence.

Guided by relentless innovation, STL Neox is a global AI-enabled Helpdesk and Unified Communication product. We offer cutting-edge UCaaS and CCaaS solutions prioritizing CX, including top-tier Hosted PBX, Softswitch tech, AI-driven solutions, Omni-channel engagement, and advanced Contact Centre services. Through Conversational AI, we ensure every interaction counts, empowering businesses to thrive with seamless connections.

At STL Neox, we're looking for team players who prioritize customer satisfaction, embrace challenges with a "never say NO" attitude, and thrive on entrepreneurial thinking. If you're proactive, creative, and committed to shared success, join us in shaping a dynamic and inclusive workplace.

Job Overview

As a Sr. Presales Engineer/Analyst, you will be a key technical resource in the sales process, working closely with customers, account managers, and product teams to understand customer requirements and propose tailored solutions. You will be responsible for delivering technical presentations, demonstrations, and proof-of-concept (PoC) engagements, ensuring that customers understand the value and functionality of our products. You will also be involved in the analysis of present and future business market situations, including extensive market research for Product and Business Enhancement.

Responsibilities and Duties

• Support pre-sales technical discussions
• Help define the scope of customer solutions, ensuring alignment with both technical and business goals.
• Translate complex technical concepts into clear, business-oriented language.
• Provide technical presentations, product demonstrations for prospective clients as well as conducting technical training and product training to all users
• Should be able to provide compliance, BoQ and Technical proposal preparation, end-to-end solution stitching for Tender/RFQ/RFI/RFP Specially Govt RFPs related to IP Telephony, UC and Helpdesks
• Design technical specifications and make appropriate recommendations for RFPs as per business use cases
• Serve as technical liaison between sales, customers and engineering for pre-sales issues
• Work closely as a bridge between sales and Product team, for mapping business requirements with product capabilities
• Collaborate with product development teams to provide customer feedback and improve product offerings.
• Provide training to Partner sales teams on Neox solutions and sales best practices.
• Assist in Partner Management for the identification and analysis of potential partner opportunities and distribution channels
• Assist Support and delivery teams for successful execution of Projects and PoCs
• Perform any other / or additional duties as dictated by the needs of the business.
• Must be able to travel and carry out onsite visits as per requirement
• Support the product team in testing the functionalities or product developments in-house and provide first hand review as per the market requirements and standards.
• Designing network & security, implementation and troubleshooting experience (Hands On)., Conduct trainings programs for team and channel partners.
• Conduct webinars and technology presentations for partners to enable sales, create knowledge base articles such as FAQs, How-To(s), Technology Whitepapers and Blog, Willingness to travel to collaborating institutions, Ability to negotiate and manage multiple stakeholders to create win-win outcomes.
• Independently working in a team, with a flexible approach, problem solving skills, dynamic, with entrepreneurial spirit and flexibility to travel, Network Management, Voice, Video Management, IPPBX/Active Networking products & presales activities required., Cross team engagement, Unit.

Skills & Qualifications

• Degree in Electrical/Computer/Telecom Engineering or equivalent with atleast 2-3 years’ experience in SIP, VOIP, Softswitch, IMS core, NGN core, Helpdesk Solutions, Unified Communication and IP Telephony Field is mandatory

Location: Ahmedabad

Experience: 4+ years’ experience in presales

• Basic knowledge of Servers/Infrastructure/VM/Cloud
• Excellent Presentation skill, Basic understanding of DNS /Email/ Web protocols (Must).
• Excellent Documentation skills and ability to design/draft extensive solution design proposals, HLD and LLD documents.
• Excellent Team Management Skill.
• Excellent oral and written communication as well as presentation skills to support US customers.
• Creating Proposal based on the requirement
• In Depth understanding of telecom/voice technologies, solutions and services
• Excellent communications, presentation & interpersonal skills
• Good level of proficiency in written/conversational English
• Able to travel extensively and at short notice
• Possesses go-getter attitude and enjoy working in a fast paced, dynamic industry
• Candidates with existing contacts or an established customer base will have an added advantage.
• Knowledge of O/BSS, CRM and other VoIP solutions.