Tatras Data - IT Support Executive - Troubleshooting/Ticketing System (3-4 yrs)

Job Title : IT Support (Full-Time).

Location : Delhi.

Required Experience : 3+ Years.

Job Summary :

We are seeking an experienced IT Support Executive to maintain, upgrade, and manage our company's software, hardware, and networks.

The ideal candidate will possess strong problem-solving skills, demonstrate resourcefulness, and ensure the smooth and efficient operation of our technology infrastructure.

Key Responsibilities :

- Install, configure, and maintain software, hardware, and networks on local and remote servers, as well as user machines.

- Monitor system performance and promptly troubleshoot issues, both remotely and locally.

- Ensure the security and efficiency of IT infrastructure.

- Automate routine tasks through scripting (PowerShell for Windows, Shell scripting for Linux).

- Manage multiple cloud platforms such as Jira, JumpCloud or other MDM solutions, O365, and Google Workspace.

- Conduct asset management and maintain accurate inventory tracking.

- Prioritize tasks and effectively manage support tickets.

- Maintain knowledge and apply best practices related to network and information security.

- Handle IT procurement processes and manage vendor relationships.

- Oversee the onboarding and offboarding processes for team members.

- Facilitate audit responses and coordinate to close audit findings promptly.

- Schedule and conduct regular assessments to test control effectiveness and efficiency.

Requirements :

- Proven experience as a Desktop Support Engineer, IT Support Engineer, or similar role (3+ years).

- Strong proficiency in Windows, Ubuntu, and MacOS operating systems.

- Experience managing cloud platforms, network configurations, and patch management.

- Knowledge of system security practices, including endpoint protection, data backup, and recovery.

- Excellent problem-solving and troubleshooting skills.

- Effective communication skills with conversational-level proficiency in English.

Preferred Qualifications :

- Experience with security control frameworks such as SOC 2 and ISO 27001.

- Administration experience with Atlassian products, particularly Jira ITSM