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5 The Business House Jobs
Telemarketing Executive
The Business House
posted 3+ weeks ago
Job Role Insights
Job Description
- The Telemarketing Executive plays a crucial role in generating leads, promoting products or services, and driving sales through effective telephone communication
- They will engage with potential customers, build relationships, and achieve sales targets through proactive outbound calling campaigns
- Key Responsibilities:Conduct outbound calls to prospective customers to introduce products/services, generate interest, and qualify leads
- Utilize persuasive and effective communication techniques to engage prospects, overcome objections, and close sales
- Identify customer needs and understand their requirements to recommend suitable products or services
- Maintain a thorough understanding of the company's offerings, features, pricing, and competitive advantages
- Document and update customer information, interactions, and outcomes accurately in the CRM system
- Follow up on leads and inquiries generated through marketing campaigns, trade shows, or other channels
- Collaborate with the sales team to hand off qualified leads and provide necessary background information
- Meet or exceed daily/weekly/monthly sales targets and key performance indicators (KPIs)
- Continuously update product knowledge, sales techniques, and industry trends to enhance sales effectiveness
- Provide feedback and insights to the Telemarketing Manager to improve processes, scripts, and sales strategies
- Qualifications and Requirements:High school diploma or equivalent; additional education or relevant certifications are a plus
- Proven experience in telemarketing, sales, or customer service roles, preferably in a B2B or B2C environment
- Strong persuasive and negotiation skills with the ability to build rapport and establish customer relationships
- Excellent verbal communication skills, including active listening, clear articulation, and effective questioning
- Confidence in making cold calls and handling objections professionally and persuasively
- Familiarity with CRM systems and proficiency in using telephony and sales software tools
- Results-oriented mindset with a track record of meeting or exceeding sales targets
- Strong organizational and time management skills to handle multiple calls and follow-ups efficiently
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability
- Positive attitude, resilience, and the ability to handle rejection positively
- Knowledge of the product/service being offered and the industry is desirable
- Compliance with relevant telemarketing and data protection regulations and guidelines
Employment Type: Full Time, Permanent
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