Microsoft Dynamics 365

We are implementing a case communications and coordination module. The solution will be built on Microsoft Dynamics 365 Customer Service, integrated with Outlook, Teams, and SharePoint
The platform will support case filtering, bulk email communication, video scheduling, document exchange, and call logging. you'll be part of a collaborative delivery team consisting of a Solution Architect, BA, QA, PM, and other developers.

Key Responsibilities
Design and develop custom components and workflows within Microsoft Dynamics 365 Customer Service
Configure Dataverse entities, forms, views, business rules, and relationships
Build and maintain Power Automate flows for notifications, assignments, and integration logic
Customize the Case Management features to enable bulk communications, appointment handling, and activity tracking
Integrate Dynamics 365 with Outlook, Teams, SharePoint, and external APIs
Create and manage plugins, JavaScript customizations, and Power Apps components as needed
Participate in code reviews, sprint planning, and solution walkthroughs with stakeholders
Work closely with QA for defect resolution and with BA for translating requirements
Support deployment activities and document all development/configuration work

Required Skills & Experience
3 6 years of experience developing with Microsoft Dynamics 365 (Customer Engagement) platform
Strong hands-on experience with Dataverse (Common Data Service), model-driven apps, and custom entities
Proficient in Power Automate, Power Apps, and JavaScript for form customization
Experience with custom workflows, plugins (C#), and business process flows
Familiarity with Azure AD, role-based security, and data access control
Integration experience with Outlook/Exchange, Teams, or REST-based APIs
Excellent debugging, troubleshooting, and documentation skills
Strong collaboration and communication skills in an Agile/Scrum environment

Preferred (Nice to Have)
Experience with SendGrid or email connector-based bulk communications
Exposure to SharePoint Online, Power BI, or Dynamics 365 Marketing
Familiarity with GDPR and data privacy best practices
Microsoft Certification (eg, PL-400, MB-600) is a plus