44 Umbrella Infocare Jobs

What You'll Do :

- Microsoft Exchange Online Management : Manage and troubleshoot Microsoft Exchange Online (EXO) environments, including mail flow (Message Tracking, Queues, Delivery Reports), and ensure optimal email service delivery.

- Hybrid Exchange Environments : Work with Exchange Hybrid setups, assisting with migration and coexistence strategies.

- PowerShell Automation : Leverage PowerShell proficiency for administration, automation tasks, user management, reporting, and efficient issue resolution across the M365 suite.

- Email Security & Compliance : Configure and troubleshoot email security protocols (SPF, DKIM, DMARC), manage Exchange Online Protection (EOP), and implement anti-spam/anti-malware configurations.

- Outlook Client Support : Provide expert troubleshooting for Outlook client issues, including profile management, OST/PST handling, and Autodiscover problems.

- Azure AD & Office 365 Integration : Manage Azure AD and Office 365 integration, including experience with Conditional Access Policies.

- M365 Suite Administration : Demonstrate strong knowledge and administrative experience across the M365 suite of applications, including SharePoint Online, Teams, OneDrive, and Exchange Online.

- Teams Administration : Administer Microsoft Teams, including managing meeting and messaging policies, and actively monitoring call quality to ensure a premium user experience.

- Device & App Management : Utilize Microsoft Endpoint Manager/Intune for effective device and application management.

- Security & Compliance Center : Work with the M365 Security & Compliance Center and Office 365 Security tools (DLP, ATP, AIP) to enforce organizational policies.

- Troubleshooting & Support : Employ strong troubleshooting skills, using tools like Service Health and Message Trace, to swiftly resolve escalated support tickets and effectively liaise with Microsoft support when necessary.

What We're Looking For :

Experience :

- 3 - 4 years of hands-on experience in managing and supporting Microsoft Office 365 environments.

Technical Proficiency :

- Strong experience with Microsoft Exchange Online (EXO) and mail flow troubleshooting.

- Familiarity with Exchange Hybrid environments.

- Hands-on experience with PowerShell for administration and automation.

- Understanding of email security protocols (SPF, DKIM, DMARC) and EOP.

- Experience with Outlook client troubleshooting.

- Experience with Azure AD and Office 365 integration.

- Knowledge of compliance features (retention policies, litigation hold, eDiscovery).

- Strong knowledge of the M365 suite (Exchange Online, SharePoint Online, Teams, OneDrive).

- Experience with Azure Active Directory (Azure AD) and Conditional Access Policies.

- Strong knowledge of Teams administration, policies, and call quality monitoring.

- Proficiency with Microsoft Endpoint Manager/Intune.

- Familiarity with M365 Security & Compliance Center and Office 365 Security tools (DLP, ATP,

AIP).

Problem-Solving :

- Strong troubleshooting skills, including experience with Service Health and Message Trace tools.

Communication :

- Ability to handle escalated support tickets and effectively liaise with Microsoft support as

required