Umbrella Infocare - Junior Zoho Platform Administrator - Scripting (1-3 yrs)

Now we are looking for a Junior Zoho Platform Administrator, you will be a part of our Global Delivery Team.

Role Overview :

Due to the active expansion of operations related to digital transformation initiatives and the continuous growth of the organization, including the integration of new entities into the corporate structure, a Zoho Platform Administrator is required to strengthen the Delivery tools management team.

This role aims to ensure seamless management and advancement of Zoho-based solutions while supporting the strategic objectives of process automation and organizational efficiency.

System Administration :

Your Impact on the Mission :

- Configure and maintain Zoho Projects settings, workflows, templates, and user roles.

- Manage user accounts, including adding, removing, and updating users, assigning roles and permissions, and ensuring appropriate access levels.

- Oversee the integration with other Zoho applications and third-party tools (e.g., Microsoft Entra ID, FreshService).

- Monitor system performance and address any technical issues that arise.

User Support & Training :

- Provide technical support to users across various departments.

- Develop comprehensive user guides, FAQs, and training materials.

Process Optimization :

- Collaborate with project managers and stakeholders to enhance workflows.

- Implement automations to boost productivity.

- Analyze usage data and recommend improvements.

Security & Compliance :

- Ensure data integrity, access control, and adherence to internal policies.

- Conduct regular audits of user access and permissions .

About :

What Youll Bring to The Table :

About You :

- 1+ years of experience administering Zoho Projects or similar project management tools.

- Experience with the broader Zoho ecosystem is a plus.

- Problem-solving and communication skills.

- Willingness to learn

- Ability to manage multiple priorities in a fast-paced environment.

- Proficiency in Zoho Deluge scripting is a plus.

- Zoho certifications (Zoho Projects, Zoho Directory, Zoho Sprints, etc.)

- Experience with APIs and custom integrations

- Familiarity with project management principles and Agile/Scrum methodologies