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Quality Analyst
upGrad
posted 1 day ago
Job Description
Roles & Responsibilities -
- Be able to audit sales calls, support tickets for tangible & intangible parameters
- Train thoroughly with the CRM, understand the sales, support, admissions process in entirety
and conduct audit pertaining to compliance, quality of call, any unfair means for sale etc
- Review and evaluate audit findings along with objectives, method used for audit and prepare
comprehensive audit reports for management internally
- Audit customer support team basis incoming tickets and resolution to ensure learner
experience is the best in class
- Coordinate with training team to ensure regular training and retraining on good practices for
sales and support teams
- Ensure compliance with ethical standards and professional guidelines, and maintain
confidentiality of audit information
- Collaborate with cross-functional teams to ensure effective communication and resolution of
audit issues
- Stay up-to-date with industry trends and best practices, and incorporate them into audit
processes and procedures
Academic Requirements/Qualifications-
- 2-3 years of experience in auditing in inside sales and customer service
- Ability to understand data and prepare audit reports
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
Employment Type: Full Time, Permanent
Read full job description
What people at upGrad are saying
Rating based on 7 Quality Analyst
reviews
Anonymous · Engineering - Software & QA
in Pune
Likes
Work life balance
- Work-life balance - Good
Dislikes
Prefer not to say
Quality Analyst salary at upGrad
reported by
48
employees
with 2-10
years exp.
₹3.1
L/yr - ₹7.3
L/yr
At par with the average Quality Analyst Salary in India
View more details
What upGrad employees are saying about work life
based on 1.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
upGrad Benefits
Submitted by Company
Our door is always open for you With you throughout You become the owners Your career, your move Referral benefits No cost for upskilling yourself
Submitted by Employees
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