Urban Company - General Manager - Operations (2-5 yrs)

About the Role & Team:

- Our business is executed by small high powered teams for each sub-vertical, handling all aspects of business for a cluster of 3-4 cities. This team is led by a Cluster Lead. The right individual should have a combination of sharp analytical decision-making, sound business judgement, robust result-driven execution, and creative iterative business building.

- A Cluster Lead would typically oversee a team of 7-8 Senior Category Managers, Category Managers, and Trainers and be responsible for all aspects of the operations of 1,000-2,000 UC partners.

What You'll Do:

- Independently own and build all aspects of UC's business across your vertical -building the supply chain across selection, training, and onboarding of professionals; daily operations; quality of service; user growth and expansion.

- Grow the marketplace while optimising multiple opposing factors like service availability and supply utilisation; scaling user growth while improving operational excellence and quality of service.

- Build, coach, and lead a high-performance team across business development, skill training, and growth.

- Collaborate across multiple central teams, including functional specialists and business category teams, to ensure coherence and other regional teams to share/learn best practices.

- Drive user growth through local marketing initiatives, partnerships, as well as localising the offering/pricing for your market.

- In a nutshell, the Cluster Lead is expected to completely own and drive the business, the team, and make all decisions for the city cluster. If being a lynchpin of an organization and business excites you, we'd love to meet you and talk more.

What we need:

- 4-6 years of experience in a high-growth operations-based startup, FMCG, or other consumer companies, or consulting

- High sense of ownership and a penchant for excellence

- Prior experience in operations or category management is a bonus

What can you expect:

- A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.

- Energy and hustle of a startup with processes and depth of a big organization

- Expect to work with people you can learn from and who are invested in your growth

- Opportunity to be part of the mission to transform customer and partner experience

- Latest tools and technology to get things done provided by the company

- Health insurance benefits for you and your family

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.