Senior Manager - BTL Operations

About Urban Company :

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services
2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
3. Technology first: Bring innovation and technology to an age-old industry

What youll do:

1. Own and build all aspects of UCs business across your vertical -building the supply chain across selection, training and onboarding of professionals; daily operations; uality of service; user growth and expansion
2. Grow the marketplace while optimizing multiple opposing factors like service availability and supply utilisation; scaling user growth while improving operational excellence and quality of service
3. Build, coach and lead a high performance team across business development, skill training an,d growth
4. Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices
5. Drive user growth through local marketing initiatives, partnerships as well as localising the offering/pricing for your market

In a nutshell the Senior Manager is expected to completely own and drive the business, the team. If being a lynchpin of an organization and business excites you, wed love to meet you and talk more.

What We Need:

• 2-4 years of experience in a high-growth operations-based startup, FMCG, or consulting
• High sense of ownership and a penchant for excellence
• Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.
  

What Can You Expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done are provided by the company
• Health insurance benefits for you and your family

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.